USA's Quality Assurance System

U.S. Security Associates (USA) understands that the national scope of our business requires very specific best practices so that its standards of performance and integrity are never compromised at any level. Thus, we have made a substantial investment in developing technology that interfaces systems based at our National Command Center with thousands of employees throughout the country into one seamless operation.
                       
Although complex in scope, the outcome of our Quality Assurance System (QAS), which consists of the service delivery components that directly led to our ISO 9001:2000 certification, is reassuringly simple: A fail-safe, wholly integrated process that operates continuously from the moment USA assumes your security responsibilities.

At the core of the ISO 9001:2000 certification and QAS are these tenets:

• Integrity in everything we do.
• Commitment to client satisfaction with service that exceeds expectations.
• Comprehensive understanding of the client’s needs, and the operational and personnel procedures USA will implement.
• Superior staffing – no security officer who works for USA has a criminal record or lacks immigration eligibility.
• Accessibility at all levels, with only one layer between branch managers and the CEO.
• Interactive responsiveness that provides immediate feedback and resolution on everything from client satisfaction to invoicing and payroll issues.
• Performance metrics and incentives for superior job performance.